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Testimonials

Thank you for visiting our client testimonials page.

We strive hard to offer great service as our clients are very important us.

The followingng is actual feedback from our clients in relation to service provide by the brokers in our team.


Karim: May 2021

Broker: Jason Ow

I would like to represent my gratitude for the time you spent with me today to clarify some queries that I had regarding my home loan. And despite it is Saturday but you were there as usual to help and support with no hesitation.

Rest assure I will make sure to convey this amazing experience with my work mates and friends, and you will be always my first option when it comes to a broker.

Karim


Amanda + Vera: May 2021

Broker: Alan Loke

Well Alan you win broker of the year in my eyes

Thank you sooooooo much that is amazing work - my seller will be amazingly happy

Amanda


Benson + Vera: May 2021

Broker: Alan Loke

My wife and I recently had our refinance done through Your Finance Group (YFG).

The experience with Alan from YFG was exceptional. Alan talks heart to heart with honesty and very responsive (often known as YFG never sleeps) in regardless of deal size as he strongly believes in building trust and delivering values to clients are essential. Alan is humble, knowledgeable in managing your finances with over demonstrated 13 years’ experience in the lending industry. Most importantly, he ALWAYS acts in the best interest for his clients. I have been in the Banking industry for over 18 years and I know the key to business success is through the provision of exceptional client experience. It is commendable that Alan has gone beyond and above in meeting our expectations.

Benson & Vera


Elaine: May 2021

Broker: Alan Loke

We did our home loan application and refinance through Alan from YFG. He definitely goes above and beyond for his customers. He gets stuff done ahead of time and is always available no matter when you need him. He’s very patient and meticulously answered every questions we had even few years after our loan been drawn down. I’ve recommended him to my closest friends and will definitely recommend him to everyone I know.


Venus: December 2020

Broker: Alan Loke

I highly recommend Alan for his professionalism, patience, kindness, honesty, reliability and efficiency. He absolutely went above and beyond to help us with our home loan , especially having a customer like me who has no experience with home loans, grants etc and being panicked easily.

He even provided information which is not within his services. I was so surprised when he returned all my emails and messages so soon.

Thank you so much Alan again and in the future if I need to borrow a home loan again or refinance, I will definitely go back to Alan without doubt. And recommend to all my friends who need a reliable finance broker.

Venus


Kee and Fiona: November 2020

Broker: John Annear

Applicants so kindly sent a hamper to John's home with the following message attached:
 
Thank you John for always helping us. Very much appreciated x
 
Kee and Fiona

Valerie: November 2020

Broker: Alan Loke

Alan went above and beyond to help us with our home loan. Being first home owners, we didn’t understand much of the home buying process but Alan made the entire process seamless and was very patient at each stage. We were given regular updates on what was happening with our application and everything was very transparent.

We were able to get the home loan that best suited our circumstances and with a good rate too! He was always prompt and efficient when answering our questions even if the questions weren’t really related to the finance side of building a home.

If you want someone who is honest, efficient and reliable, we definitely would recommend Alan to you 😀


Gereon: October 2020

Broker: Jason Ow

We're going to recommend you to any one else if the occasion arises, no doubt! Thanks again and thanks for the birthday wishes 😊


Evelyn: October 2020

Broker: Alan Loke

We have approached Alan twice now for financing purposes. He is attentive, prompt and cater to our needs. I would recommend him to our friends and family.

Evelyn


Sam: August 2020

Broker: Alan Loke

Thank you so much for taking your time and explaining the process to Ming and I!

Really appreciate it and please do keep in touch with regards to the home finance side of things. See you around! 

Kind regards.


Natalie: August 2020

Broker: Christian

At our scheduled lender meetings last week the Suncorp Business development Manager made it a priority to point out the quality of Christian’s submissions.

He went on to advise all required general application checklist docs are uploaded, all required supporting docs are uploaded and the file notes are clear and concise where and when required.  They are picked up and assessed with the one touch point. 

I think Jamie would like 1000 more Christian’s. 

I thought that was really lovely for Jamie to make a point of letting me know and something that you, the team and Christian should be very proud of. 

Regards Nat


Abigail: June2020

Broker: Alan Loke

Alan is knowledgeable and a professional broker. He is also very patient and explains in detail regarding the borrowing process.

He gives great information and insight based on personal circumstances. He kept me in the loop throughout the finance process. I would highly recommend him.

King regards, Abigail.


Min: June2020

Broker: Alan Loke

Hi Alan. You are excellent for your attitude to your clients.

I'd definitely give you 5 stars out of 5 !

Min


Jackie: June2020

Broker: Alan Loke

Thanks Alan!. You're a gem !!!

Jackie


Kenny: May 2020

Broker: Alan Loke

Thanks very much for still following up, your always highly recommend for all my friends and family.. 

Your the best!

Thanks! Kenny


Abigail: May 2020

Broker: Alan Loke

Thank you so much for all your help and assistance in the loan financing. Truly appreciate it.

Kind regards, Abigail


Valerie & Patrick: April 2020

Broker: Alan Loke

Thanks a lot for helping us with the application and being so efficient! Really appreciate it! 

Best wishes 

Valerie & Patrick


Kang: March 2020

Broker: Alan Loke

Thank you for helping out with my home loan.

You have gone beyond your scope of duty to help us out.

Appreciate your effort.

Stay safe during this pandemic.


Cecilia: December 2019

Broker: Alan Loke

Thank you again Alan for being such a great broker to me - you've been incredibly responsive and helpful with all my queries and are expedient in your service.

I'd def not hesitate to recommend you on!

You have a fantastic Christmas and New Year break!


Cecilia: December 2019

Broker: Alan Loke

I want to say a big thank you again for being such a great broker to me - you've been incredibly responsive and helpful with all my queries, I'd def not hesitate to recommend you on!

You have a fantastic Christmas and New Year break hey.

Best regards


Raj & Harry: July 2019

Broker: Alan Loke

Thank you for your email and conveyed good news for us. 

We really appreciate your efforts, support and cooperation 

Many thanks.

Kind Regards 


Action Real Estate:  November 2018

Broker: Luke Ferraloro

We have personally recommended Luke Ferraloro of Your Finance Group Pty Ltd to a number of clients, friends and family for assistance with finance broking services. During our respective 20 years and 12 years of experience in the real estate industry we have dealt with many finance brokers and Luke is amongst the best if not the BEST we have worked with.

Luke has at all times worked with integrity and strives to create the best possible outcome for clients. His strong customer focus, ethics and desire to build long term client relationships means he is always working with his client’s best interests at the forefront.

Shane & Kym Vasile


Dorothy: October 2018

Broker: Alan Loke

Hi Alan, hope you're doing well!

We've just received news from our builder that our house is close to completion.

Thank you so much for all the help and service you've given us throughout this journey.

We wouldn't have had the confidence to do this without your advice and input!


Boris & Ana: October 2018

Broker: Liz Batchelor

We got our keys on Saturday and we are moving  this week .

We just want to thank you for all your help .

We really appreciate the after hours home visits .

Thanks

Boris & Ana


Nhat: October 2018

Broker: Alan Loke

Hi Alan, Thank you so much for your consult and spending much time for us!

We’ve gained tremendous knowledges from you, they are obviously valuable for us.

These knowledges that we can’t learn from the University :).


Babak: July 2018

Broker: Alan Loke

Alan helped me to refinance my home loan. I have worked with other brokers previously but Alan was way different to all of them.

Before starting the process, during it and after refinancing, Alan was always available, answering all my questions in details.

There was no single matter in the entire process that wasn't explained and communicated to me.

His level of customer service, financial knowledge, accuracy and punctuality is outstanding.

I always had issues with my home loans with previous brokers. With Alan it was a smooth transition and everything was done according to our discussions and agreed plans.

I strongly recommend him and will always go back to him in future.


Koko: May 2018

Broker: Alan Loke

Thank you very much Alan. You are a really efficient.

I will sure recommend you to my friends if the happen to look for their housing loan :)


James: April 2018

Broker: Alan Loke

The whole procedure was tremendously calm from my perspective. In early stage I was stressed about the process, but Alan was effective, helpful and well-informed when answering my questions and dealing with my anxieties.
 
A big thank you to YFG Pty Ltd and in particular Alan, for doing that extra mile and relatively stress free transaction.

Babak: April 2018

Broker: Alan Loke

It was an absolute pleasure meeting you and this was one of the rare cases of meeting someone who is truly a professional in his field of expertise.

Whatever our plans be for future, one thing is certain for me that I will look no further to find a broker and financial advisor, because I have found an excellent one!


Jenna: January 2018

Broker: Luke Ferraloro

Luke assisted myself and partner obtain our first home loan. As first home buyers we had lots of questions about the process and Luke was always willing to assist, quickly responding to queries by phone and email.

Luke went above and beyond to help secure our loan over the Christmas period and helped us obtain quotes for other services associated with our loan.


Vivien: November 2017

Broker: Jason Ow

I am writing a review based on my personal experience with Jason Ow as a finance broker.

Jason has been very diligent and provided very detailed work throughout the whole process. Even during his busiest time, he has worked hard in the background to ensure my finance application was done swiftly and smoothly with no hiccups. He structured everything well and explained everything to me clearly.

As someone in the real-estate industry, I have dealt with numerous finance brokers and can honestly say very few will achieve the level of service that I have experienced with Jason.

I am happy to say I will definitely be recommending him again to my family and friends and hope that you can share this testimonial.


Byran - October 2017

Broker: Luke Ferraloro

Luke assisted me with getting my very first home loan. I didn't know much at all about mortgages however having Luke there explaining each stage and simplifying the application made the whole process enjoyable and stress free.

Luke worked around my schedule and would come to my house after hours. His communication was excellent. Without fail he would reply to my emails and was always at the end of the phone to answer my questions.

He really listened to what I needed and fund the home loan that was right for my current situation. As I was casually employed this made getting a home loan particularly difficult. However with Lukes help I still ended up getting the first home loan I applied for,

Lukes guideance and transparency throughout this entire process has been incredible and I would highly recommend him as a mortgage broker. Thanks again Luke! You're a legend. Will see you when I'm purchasing my next house.


Alex - September 2017

Broker: Luke Ferraloro

Just completed a personal finance deal with Luke, fantastic service, brilliant communication and I recommend his services to anyone requiring a loan, at a very competitive rate.


Daniel - June 2017

Broker: Luke Ferraloro

Luke is the most ethical broker I have ever met. Ensuring compliance and customer satisfaction in every conversation.

In addition he has a genuine interest in the wellbeing of all his clients that far surpasses anything I have ever seen.

You would be missing out if you didn't choose him as your broker.


David - June 2017

Broker: Luke Ferraloro

Luke has been my broker for the past five years and I happily recommend him. He's always happy to answer any financial questions and actively contacts me if there are any opportunities to get a better rate on my mortgage.

I keep going back to Luke for his friendly attitude, flexibility to work around my schedule and excellent knowledge of financial services.


Cecilia Ting - May 2017

Broker: Alan Loke

Alan, my broker, has been a pleasure to work with. He’s dependable, knowledgeable, meticulous and proactive in his conduct. He patiently guided me (a novice) through the loan process, taking care to explain and listen to what I want before recommending the best loan options for me, further, he’s also very responsive to my queries. In all, I would not hesitate to recommend Alan (YFG) to all.

Thank you for all the work and help you’ve put in Alan! 


Wesley - March 2017

Broker: Luke Ferraloro

Both my wife and I found Luke Ferraloro to be a true professional and extremely pleasant to deal with. I had already built a long standing relationship with my current bank (28 plus years) and Luke somehow still managed to broker us a better deal saving us thousands. Luke presented us with plenty of options and all the information provided was clear and concise. He was with us every way of the step right from the initial offer on the property through to the final settlement.

We would have no hesitation in recommending Mr Ferraloro from YFG for all of your financial requirements.


Michelle Ting - March 2017

Broker: Vincent Chipchase

Vincent was just fantastic in helping us get the best finance for our investment property, which was a challenge.

He was really dedicated and accomplished it.

Thanks Vincent!!!


David & Gabrielle - October 2016

Broker: Luke Ferraloro

Luke has helped us to secure and also refinance our home loan. He's very friendly, professional, easy to contact and most importantly efficient.

He knows what he's talking about and is our 'go to man' for any financial decisions we make.

We would happily recommend Luke!


Stephen - September 2016

Broker: John Annear

I’ve known John for 10 years now. He’s been really helpful throughout the years in managing my company’s financial lending. He’s a very reliable person and good in time management. I’m glad to know him as a mortgage broker but also as a friend too.

Last, but not least, I can always count on his work and I wish him all the best.


Sheldon - September 2016

Broker: Vincent Chipchase

It was 2 years ago when I ask my mate of over 10 years to help me finance my first new Home!

Patience and communication is needed in this gig and Vincent have both attributes.  Trust me… I asked a lot of stupid questions (borderline stepping on our friendship!) and he was attentive throughout, and the best thing was, he was never pushy just to get his commission!  And I remember when the stupid bank wanted the settlement payment done on a certain deadline, I was stuck at work and he actually drove from down south into the city to help me cash my cheque in…. Is that service or what?!

Fast forward to the presence, we are now very settled into our new home and am thinking about an investment property – again I am receiving helpful advice and useful information even though Vincent knows nothing may eventuate from his hard work but he is still willing to help me! 

It is hard to find people who are so supportive, attentive, and genuinely care about your wellbeing, and with my experience of dealing with Vincent, I can vouch for the guy that he will definitely look after you.


Fabe - September 2016

Broker: John Annear

John Annear has been managing loans for me for over 12 years. During this time he has worked very hard and diligently in searching for the best loan providers and giving me several possible scenarios of loan options, which has greatly assisted me with my refinancing decisions. As I am currently living interstate, it is very reassuring to know the administration of my current and new loans are being accurately, efficiently and professionally executed.

From my experiences in working with John, I recommend him as a very reliable, hard working and customer focussed mortgage broker.


Danny - September 2016

Broker: John Annear

We have known John for almost 11 years. He is a special person for us, managing all aspects of our financial lending. He is friendly and helpful, so we feel more comfortable dealing with him than other financial adviser. More than that, he always solves the problem promptly with the best possible way.

John Annear is our best choice at hand when looking after our financial aspect.


Kuan - August 2016

Broker: Alan Loke

Pls contact Alan, his professional loan service is superb!


Giuliano - August 2016

Broker: Luke Ferraloro

Was a pleasure to do business with with Luke/YFG from the beginning to the end. YFG always put me as the client first and sought out the best deal that suited my situation.

Look forward to using YFG in the future and letting others know of the benefits of using their friendly and helpful service.


Clement - August 2016

Broker: Alan Loke

Gooi (sic) Yes. I am in contact wuith him and have been using his service. Superb indeed.


Wayne and Narelle - August 2016

Broker: Luke Ferraloro

When we were searching for a home and to finance it, Luke Ferraloro helped us through the whole process. We had no idea where to start but Luke guided us in the right directions from day one. We found Luke to be very professional and extremely knowledgeable about what he can offer. Luke was very upfront about everything regarding what we can and can't do, what we can afford, what was required and how to go about obtaining those requirements. Luke would streamline the process where needed but also hold off on certain things until he was 100% certain of a positive result.

I recommend Luke to anyone wanting to secure a home loan with the right people.


Karl - July 2016

Broker - Luke Ferraloro

During recent years it has been a pleasure working with Luke on a number of deals. He has sourced the finance for some investment properties, re-financed my own home and has even helped with a loan for a new car.

In dealing with Luke, I have always found him to be very honest, fair and straight forward. He is hardworking, methodical and diligent with his approach in sourcing the most suitable finance options.

Luke is a great communicator and has been very patient and thorough in providing details on each finance deal. He has been available to answer my questions during all hours and is very committed to his work.

Thanks Luke for all your incredible work, its greatly appreciated."


Rashidan - April 2016

Broker: Alan Loke

Alan goes the extra mile in ensuring our loan process was smooth and timely. He is very knowledgeable, courteous and always willing to offer relevant advice and recommendations. Highly recommend his services!


Margaret - March 2016

Broker: Christian

It is really easy dealing with Christian. He is very professional yet helpful.


Akhilesh - February 2016

Broker: Alan Loke

We are extremely happy to tell that Alan and his company had provided best service for our home finance application. Alan goes to the basics and explains all the terms with patience. His responses are very prompt and to the point. The best thing is Alan goes out of the ways to help me to get more out of less. I'll surely take his services for my next deal and will recommend him to my friends as well.  Thanks & Regards


Julie -  November 2015

Broker: Raymond Webb

Ray, thanks so very much for all your help. It is really appreciated. You made it all so simple for us.


Vic and Jacqui - August 2015

Broker: Christian

Christian is very friendly and dependable. We literally did not need to leave our home to get our loan. He guided us all through the process and he came to see us whenever we needed to sign any document. He is always a phone call away whenever we have a question, not matter how small it is.


Alan – June 2015

Broker: Luke Ferraloro

Could not be any happier and satisfied. Our broker, Luke Ferraloro, was very professional and extremely knowledgeable with all aspects of the finance process. Very easy, comfortable, and friendly to deal with, which made every meeting and contact we had, that much nicer to do. I will definitely be using Luke Ferraloro from Your Finance Group for all my future finance needs. Very highly recommended.


Debbie – May 2015

Broker: Raymond Webb

This is the best finance group. Silly to go anywhere. You will be completely satisfied.


To choose a YFG Broker, go to Find a YFG Broker.